hv999 Terms and Conditions

1. Introduction and Acceptance

hv999 (referred to hereinafter as the "Platform", "we" or "us") is an online casino and sports betting service provider. These terms and conditions ("Terms") apply to the use of the hv999.cam website and all services provided under it.

By creating an account on hv999, logging in, or using any of our services, you are considered to have fully agreed to these Terms. If you do not agree to these Terms, please refrain from using this platform.

These Terms shall be read and applied together with our Privacy Policy and Responsible Gaming Guidelines. Those documents are considered an inseparable part of these Terms.

2. Eligibility and Age Verification

To open an account and use the services on hv999, the following eligibility requirements must be met:

• You must be at least 21 (twenty-one) years of age. This platform is intended solely for individuals aged 21 or older.
• You must be located in a jurisdiction where online gaming or betting is not prohibited by law.
• You must operate only one account in your own name.
• You must be of sound mind and judgment.
• No account previously registered under your identity has been permanently closed.

Age Verification Process

hv999 may at any time request a government-issued identity document (National ID card, passport or birth registration certificate) to verify a user's age. We reserve the right to temporarily suspend an account until verification is complete.

Providing false information about your age is a serious violation. In such cases the account will be closed immediately and all deposited funds may be forfeited.

3. Account Registration and Management

Registration Process

At the time of registration you must provide accurate, complete and up-to-date information. If any inconsistency or false detail is found in the information provided, the account will be subject to cancellation.

One Person, One Account

Each individual may operate only one account. Operating multiple accounts by the same person is prohibited. If discovered, all associated accounts will be closed and funds including bonuses may be forfeited.

Account Security

It is your responsibility to keep your account password and login details confidential. Allowing a third party to use your account is strictly prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

Updating Your Information

If any of your personal details change (such as your mobile number or bank information), update your profile immediately or inform the support team. hv999 will not be held responsible for any issues arising from outdated information.

4. Deposits and Withdrawals

Deposit Rules

• Minimum deposit amount: ৳200 (two hundred taka) for each payment method.
• Accepted payment methods: bKash, Nagad, Rocket.
• All transactions will be completed in Bangladeshi Taka (BDT / ৳).
• Funds deposited must come from a payment account registered in your own name. Deposits made through a third party are prohibited.

Withdrawal Rules

• Minimum withdrawal amount: ৳500 (five hundred taka).
• Withdrawal timeframe: generally processed within 30 minutes to 3 hours.
• Withdrawal requests can only be made to the same payment method used for the deposit.
• Withdrawal requests may be declined if the wagering requirements of any bonus have not been met.
• Withdrawals may be temporarily held if identity verification has not been completed.

Transaction Verification

hv999 complies with anti-fraud and anti-money laundering regulations. To that end, we reserve the right to apply additional verification procedures to any transaction.

5. Bonuses and Promotions

Welcome Bonus

hv999 offers new members a 120% bonus on their first deposit, up to a maximum of ৳5,000. A relevant code may need to be used at the time of the first deposit after registration to receive this bonus.

Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x). This means the bonus amount must be multiplied by 25, and that total must be wagered in full before a withdrawal can be made.

General Bonus Terms

• Each bonus offer has its own validity period and terms, which are stated in the bonus description.
• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• If evidence of bonus abuse is found, the bonus and any associated winnings will be forfeited.
• hv999 reserves the right to modify, suspend or cancel any bonus offer at any time.
• Funds earned through a bonus cannot be withdrawn before the wagering requirements are fulfilled.

VIP Program

hv999's VIP program has four tiers — Bronze, Silver, Gold and Platinum. Weekly cashback is available at each tier: up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum. Advancement to a higher tier depends on your regular activity on the platform.

6. Gameplay and Betting Rules

General Gaming Rules

All games offered on hv999 are operated by third-party game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt and others). Each game has its own rules and it is the responsibility of a responsible player to read them before playing.

Technical Errors

If a technical error or server outage occurs in any game, hv999 reserves the right to void the result of the affected round. In such cases the wagered amount will be refunded.

Betting Limits

Each game has a minimum and maximum bet amount, which is displayed in the game interface. hv999 reserves the right to change betting limits at any time.

Payout of Winnings

After the game result is verified and confirmed, winnings will be credited to your account. If any suspicious activity is identified, payment of winnings may be suspended pending an investigation.

7. Prohibited Activities

The following activities are strictly prohibited on hv999:

• Creating multiple accounts or participating in the operation of multiple accounts.
• Abusing the bonus system — such as bonus arbitrage, bonus hunting or coordinating with others to obtain bonuses.
• Using any computer program, bot, script or automated method to play.
• Credit card chargebacks or payment fraud.
• Money laundering or any activity involving illegal transfer of funds.
• Threatening, harassing or displaying offensive behavior toward other players or staff.
• Intentionally exploiting any vulnerability or bug in the platform.
• Using fake or stolen payment details.

8. Security and Privacy

hv999 uses SSL encryption technology to keep your personal information and financial transactions secure. Our security measures follow the highest standards in the industry.

To learn more about how your personal information is collected, used and stored, please read our Privacy Policy page.

Data Protection

We never sell your information to third parties. Information may be shared only when required by legal obligation, for fraud prevention, or for service operation purposes.

9. Responsible Gaming

hv999 is deeply committed to responsible gaming. Gaming should be an enjoyable experience, not a source of financial difficulty.

We provide the following features:

• The ability to set deposit limits.
• The option to temporarily or permanently exclude yourself (Self-exclusion).
• The ability to review your betting activity history.
• 24/7 support in Bengali — the opportunity to discuss any concerns related to gaming.

For more information on responsible gaming, visit our Responsible Gaming page. Please remember — this platform is for individuals aged 21 and above only.

10. Account Closure and Suspension

Closure at the User's Request

You may request the closure of your account at any time. It is recommended that you fulfill all wagering requirements and withdraw any available balance before closing your account.

Closure or Suspension by hv999

hv999 may suspend or permanently close an account for the following reasons:

• Violation of any provision of these Terms.
• Providing false or incomplete information.
• Being involved in fraud or suspicious activities.
• Failure to verify age or identity.
• By order of legal or regulatory authorities.

After account closure, any eligible withdrawable balance (excluding bonuses and suspicious winnings) will be returned, unless forfeiture applies due to a breach of terms.

11. Limits of Liability

hv999 bears no responsibility in the following situations:

• A game being interrupted mid-session due to internet disconnection or technical failure.
• Software errors or outages from third-party game providers.
• Account loss due to the user's own negligence or sharing of passwords.
• Force majeure events — natural disasters, war, cyberattacks, etc.
• Service suspension due to changes in applicable law.

In any situation, hv999's maximum liability will be limited to the actual balance in your account.

Disclaimer of Warranties

The hv999 platform is provided on an "as-is" basis. We make no express or implied warranties regarding the suitability of the platform for any particular purpose.

12. Changes to Terms

hv999 reserves the right to change, amend, or update these rules and terms at any time. For significant changes, we will notify you in advance via your registered email or through the platform.

Continued use of the platform after any changes will be considered as your acceptance of the new terms. The latest terms will always be available on this page.

If you do not agree with the revised terms, you have the option to close your account. You may withdraw your withdrawable balance before the effective date of the changes.

13. Contact

If you have any questions, complaints, or need clarification regarding these rules and terms, please contact us:

• Live Chat: 24/7 support in Bengali, via the chat icon on the platform.
• Email: [email protected]

Our support team is active around the clock according to Bangladesh Standard Time (BST, UTC+6) and provides assistance in Bengali.

For more information, visit our FAQ page or read the About Us page.